| Spoiler warning!|
This article contains detailed information about the background mechanics of the game.
Customer Reputation represents Recette's relationships with each customer. Customers with whom Recette has a high relationship value will bring a higher budget when shopping at the store, allowing them to buy higher-priced items. A high relationship allows Recette to haggle more, as well, up to a maximum of three times. Additionally, at higher reputation levels customers will begin to offer better items for sale, including items that can only be acquired by purchasing them from customers.
When you reach a new reputation level with a customer, a heart will appear above their head in the store as an indication. Reputation with each customer begins at a value of 0, and increases in level with each 10 points of "reputation experience". A customer's reputation may be improved up to ten times, although only the first eight are signified by a heart; the final two levels are silent, but still provide benefits.
Reputation experience is earned as follows:
|Sell without haggling||+1|
|Get a Near Pin (with or without haggling)||+2|
|Get a Pin Bonus (after haggling with Prime)||+4|
|Get a Pin Bonus (without haggling)||+5|
|Drive a customer away with extreme pricing||-1|
|Offer a price beyond a customer's budget on an order||-1|
|Haggle three times on a single item||-1|
There is no penalty for failing to offer a requested item, failing to meet an order, or even failing to open the shop during an order day. Offering a price beyond a customer's budget on a single item request does not have a penalty, either. Additionally, if your reputation level is not high enough to haggle three times, there is no penalty for driving the customer away by haggling too much.
There is no cap on reputation experience; any experience earned past the first 100 will have no effect, but will allow you to lose points without reducing the customer's budget.
Each class of townsfolk shares reputation. For example, all Old Men share the same reputation value. However, the game keeps three separate entries for each class of townsfolk, and only the first of these has a permanent effect. Therefore, several of your transactions with the townsfolk will not impact reputation at all--but remember that a good number of them still will.
Befriending an adventurer to the point where they will give you their Business Card requires 5 reputation experience (possibly even less). In a New Game+, reputation levels with all customers are preserved. As such, you will not need to sell a previously befriended adventurer anything to get their card in a New Game+, regardless of whether or not you possess their True Card.
To haggle the maximum three times, their reputation level must be at least 5.
Each customer has his or her own budget levels that increase with each reputation level. The budget increases are linear; i.e. for each reputation level earned, a customer's budget will increase by slightly less than 10% of his or her maximum budget. In most cases, this means that the first few reputation levels are by far the most important in terms of the customer's being able to afford items from your shop.
|Customer||Minimum Budget||Maximum Budget|
|Euria||Does not buy||Does not buy|
A customer's budget determines which items (at base price) they will pick up off of a table; however, if an item is picked up off of a table, the customer will always be able to buy it, regardless of whether or not the table item's price exceeds their budget (due to high price).
When providing a requested item, the customer's budget represents the upper limit on which the item can be bought. Offering prices beyond this level will reduce your reputation. The customer's budget does not fluctuate at all; a fully befriended Charme, for example, will always be able to buy things for 360,000 pix, and will never be able to buy things for 360,001.
When fulfilling an order, a customer's budget is multiplied by the number of items in the order. As a result, you may offer items a customer would normally be unable to afford; most notably, you may equip adventurers with items beyond their budget levels without taking as much of a loss.
Additionally, you may achieve rather obscene amounts of money in a single transaction; in particular, if the Guild Master requests four or five treasures or home decorations and the price of precious metals has increased, you may fulfill his order by putting a Golden Scales at the top of the list and one or more Antique Gramophones below it, earning up to 6 million pix at once. Even higher transactions are possible; Alouette can theoretically buy for up to 60 million, though no combination of items is actually worth this much money, and selling Arma five Omega Cannons when weapon prices are up and haggling for the full three times could yield a sale of 30 million.
Click here for Customer Preference Spreadsheet (edittable).